RPM Innovations Places Third in Decision Aid Upgrade Challenge

Posted by:

The Princeton-based digital health startup company, RPM Innovations LLC, was announced as the third place winner in the California Healthcare Foundation Decision Aid Upgrade Challenge.

The main goal of the competition was to create clear decision aids for people specifically with Stage-4 Non-Small Cell Lung Cancer, so as to help patients feel more in control of their illness and treatment options. The challenge also called for the development of a decision aid that would help support the conversation between patients and ...

Continue Reading →
0

2015 Payer Game Plan

Posted by:

According to George Westerman, Research Scientist at the MIT Sloan Initiative on the Digital Economy, every industry in all niches of the present market must make it an all-encompassing imperative to update the way in which they create a consumer experience, operate within the confines of their company and reach out to the market as a whole if they are to retain their share of the buyer’s attention and investment.

If they wish to grow and expand, then they must ace ...

Continue Reading →
0

Customer Service Optimization

Posted by:

It is now social media era for customers to express their dissatisfaction through social channels. When customers receive poor quality customer service from organizations, they take their dissatisfaction public through social media channels. They do not wait on the phone for a manager or supervisor to give an explanation for poor service. In this article, we cover how healthcare companies can create an integrated multi-channel service strategy in order to create higher service levels and increase efficiency while lowering ...

Continue Reading →
0

How to move the healthcare customer higher in the value chain?

Posted by:

The future of healthcare is based on consumer trust with the healthcare companies. In order to gain this trust, healthcare companies need to move the customer through the five stages of the customer value chain. The value chain stages are communicate, interact, engage, collaborate, and innovate. Somewhere between the interact and collaborate stages is the trust inflection point. When this trust level is reached, the customer starts to create value for your company.In this article, we cover how healthcare companies ...

Continue Reading →
0

Are you ready for tech savvy seniors?

Posted by:

Most healthcare organizations are trying to play catch up with digitally savvy younger generations. In that process, their aging, but loyal customers are ignored. It is important for companies to recognize the growing senior population as well as people’s digital networks. The healthcare companies need to adapt their digital strategy to the changing demographics, especially tech savvy seniors.

Over the next 5 years between 2014 and 2018, an estimated 40% rise in senior population is expected across most states in the ...

Continue Reading →
0
Page 1 of 2 12