2015 Payer Game Plan

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According to George Westerman, Research Scientist at the MIT Sloan Initiative on the Digital Economy, every industry in all niches of the present market must make it an all-encompassing imperative to update the way in which they create a consumer experience, operate within the confines of their company and reach out to the market as a whole if they are to retain their share of the buyer’s attention and investment.

If they wish to grow and expand, then they must ace ...

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Customer Service Optimization

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It is now social media era for customers to express their dissatisfaction through social channels. When customers receive poor quality customer service from organizations, they take their dissatisfaction public through social media channels. They do not wait on the phone for a manager or supervisor to give an explanation for poor service. In this article, we cover how healthcare companies can create an integrated multi-channel service strategy in order to create higher service levels and increase efficiency while lowering ...

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